Send a message
Pick a topic, write your note, and we’ll route it to the right owner. We answer email because it is the only channel we keep — there is no in-app inbox, no chat widget, no third-party CRM. Replies use the address you provide here and nothing else.
Direct channels
Prefer email? Each topic above maps to one of these mailboxes — write directly if you would rather skip the form. The help center resolves most subscription and configuration questions before they need a human.
General questions and support
Subscription issues, configuration help, account recovery, and anything that does not fit the categories below.
Careers and hiring
Applications for any role on the careers page, plus speculative outreach if you believe you would meaningfully improve the company.
Security disclosures
Vulnerability reports, threat intelligence, and coordinated disclosure. Encrypted submissions are preferred — PGP key on the security page. We acknowledge within one business day and we do not litigate good-faith research.
Partnerships and integrations
API integrations, signal-licensing, leader-wallet relationships, and institutional inquiries. Please include enough detail that we can route to the right person on the first reply.
Response-time expectations
We publish targets because not publishing them is how operators avoid being held to anything. These are commitments, not aspirations. Sustained misses are tracked internally and addressed in monthly retros.
| Channel | Plan | Target first response |
|---|---|---|
| [email protected] | Elite | 1 hour, 24/7 |
| [email protected] | Pro | 12 hours |
| [email protected] | Free | 48 hours |
| [email protected] | Any reporter | 1 business day |
| [email protected] | All inquiries | 3 business days |
| [email protected] | Applicants | 10 business days post take-home |
Status, help, and self-service
Before emailing about a degraded experience, the status page shows real-time health for the listener, risk engine, and mirror executor with one-minute resolution. The help center covers subscription, configuration, and recovery flows. If neither resolves your question, [email protected] is the right next step.
Press
For interview requests, comment on industry news, or background briefings, write to [email protected] with "Press inquiry" in the subject line and we will route appropriately. Background context lives on the about page and the manifesto.
Office & correspondence address
The Poly Syncer team is fully distributed — engineers, designers and operators work across six time zones with no central HQ. Our registered correspondence address (used for legal notice and statutory mail only) is in northern Sweden:
Poly Syncer Vasterbottens lan Umeå, Northern Norrland 901 74 Sweden +46 90-786 56 93This is a postal contact for legal correspondence — not a walk-in office. For anything urgent, the form above and the channels below are the fastest paths.
What we do with your message
We answer it, we resolve it, and then we delete it on the schedule documented in the privacy policy. We do not store conversations beyond what is needed for resolution, we do not feed support tickets into analytics tools, and we do not sell, share, or train on the contents of any user email. The manifesto covers why this is non-negotiable for us.