Most questions are answered below. If you can’t find what you’re looking for, the documentation goes deeper, the glossary covers terminology, and /contact reaches the team directly.
Getting started
What is Poly Syncer?
Poly Syncer is a non-custodial Polymarket bot that automates copy trading. It mirrors the trades of top-performing public wallets to your own wallet on Polygon, within one to three seconds of the leader confirming on-chain. There is no email signup, no KYC, and no custody — you connect a wallet, sign a scoped trading permission, and the engine works in the background.
How long does it take to start copy-trading?
Under two minutes. Connect any EIP-1193 wallet, sign two off-chain messages, pick at least one leader from the leaderboard, and set a per-leader allocation. The engine begins listening for fills immediately. Your first mirrored trade typically lands the next time a followed leader trades, which on an active leader is minutes, not hours.
Do I need any prior trading experience?
No. The default risk settings are conservative and the leaderboard surfaces wallets that have already proven themselves over months of trading. That said, copy-trading is not a guarantee of profit, and you should size positions you are comfortable losing. The glossary covers the handful of concepts worth understanding before you start.
Which wallets can I connect?
Any wallet that implements the EIP-1193 standard works: MetaMask, Rabby, Frame, Coinbase Wallet, Trust, and Ledger or Trezor via WalletConnect. Multisig users on Safe can install our trading module. Any wallet on Polygon mainnet holding USDC.e and a small MATIC balance for gas is ready to go.
Wallets & funds
Does Poly Syncer hold my money?
No. Poly Syncer is fully non-custodial. Funds remain in your wallet at all times. We use an EIP-712 trading permission with explicit caps on amount, slippage, and expiry. You can revoke the permission on-chain at any time, and the engine stops within one block.
What is the minimum I need to start?
We recommend at least $25 USDC for meaningful position sizing and roughly 2 MATIC for gas. There is no hard minimum — Pro works with any non-zero balance — but very small accounts will be sized below most leaders' typical position floor and may see fewer mirrored fills.
Can I use a separate wallet just for copy-trading?
Yes, and we recommend it. A dedicated copy wallet caps blast radius if anything goes wrong, makes auditing your PnL trivial, and isolates the trading permission from your main holdings. Most experienced users run a fresh address funded only with the bankroll they've allocated to copy-trading.
How do I withdraw my funds?
Funds never leave your wallet, so there is nothing to withdraw from us. Open positions can be closed manually on Polymarket directly, kept open and copy-traded by the leader's exit, or rolled over according to your settings. To stop the engine, revoke the trading permission or pause from the panel.
Plans & billing
How much does Poly Syncer cost?
Three plans. Free is view-only forever — browse the leaderboard, inspect any wallet, no copy trading. Pro is $299 per month and unlocks 250 mirrored wallets, premium dedicated RPC, all 25 categories, and the full risk-control surface. Elite is $499 per month and removes every limit — unlimited wallets, sub-second mirroring on a co-located node, AI alpha discovery, hedge mode, and a personal account manager.
How do I pay?
USDC, ETH, or card. Crypto payments are settled on Polygon and verified on-chain before your plan activates. Card payments are processed by a PCI-compliant third party — we never see card numbers. There is no auto-renewal trap; you can cancel from the panel in one click and your plan runs until the period ends.
Can I switch plans mid-cycle?
Yes. Upgrades are prorated and take effect immediately. Downgrades take effect at the end of the current billing period so you don't lose access mid-cycle. The panel shows the prorated amount before you confirm.
Is there a refund policy?
Yes. We offer a no-questions seven-day money-back window on Pro and Elite. After seven days, plans are non-refundable but cancellable at any time. Email [email protected] from your registered support contact, or open a ticket from the panel.
Risk & limits
What controls do I have over how much risk the engine takes?
Six independent controls: per-leader allocation, max position size, max slippage, daily loss cap, max drawdown, and a time-of-day window. Setting all six is the difference between a copier who survives a bad week and one who does not. Defaults are conservative; tune them to your bankroll.
Can I lose more than I have in my wallet?
No. Polymarket markets are fully collateralised — buying YES at $0.40 costs $0.40 per share and your maximum loss is the premium paid. Poly Syncer does not use leverage. The only way to lose more than your wallet balance is to manually fund the wallet beyond what you're willing to lose.
What happens if a leader has a losing streak?
The risk gate honours your daily loss cap and max drawdown settings regardless of who is trading. If a leader drags your equity to your drawdown floor, the engine pauses copy-trading globally until you re-enable it. Individual leaders can also be paused or unfollowed from the panel without affecting the rest of your portfolio.
Troubleshooting
My mirrored trades stopped firing — what should I check?
Three things in order when a Polymarket copy trade fails to fire. First, the trading permission: it may have expired or been revoked. Second, balances: the engine needs USDC for orders and MATIC for gas. Third, the risk gate: a daily loss cap or drawdown floor may have triggered. The activity feed in the panel logs every skipped trade with a specific reason code.
A leader I follow is no longer on the leaderboard.
Wallets drop off the leaderboard when their composite score falls below the cutoff or when they fail the luck filter (returns more than 2.5 standard deviations above the mean over a single window). They may also have stopped trading on-chain. Their detail page remains accessible by address, and you can keep mirroring them if you want.
Latency feels slow.
Pro's premium RPC averages under two seconds end-to-end. Elite's co-located node sits near 600 milliseconds. If you're seeing worse than that on a paid plan, check /status for current p50 and p99 numbers per service.
I think I found a security issue.
Please email [email protected] directly. We run a paid bug bounty with payouts up to $50,000 for critical findings. Full scope, severities, and disclosure policy are documented on the security page.